Need to reach us? See below for contact information.
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Obtain Benefits information, Claims Inquiries, Provider Referrals, Forms or request an Authorization/Registration. All e-mails are submitted to our secure group mailbox for your protection. We will respond to your request within 24 hours.
EAP Member Support & Customer Service Inquiries
Call the number on the EAP member website or your EAP wallet card, or call 1-800-646-9923.
Hearing impaired members, please call 1-866-726-1785.
Managed Behavioral Health (MBH) Member Support & Customer Service Inquiries
Claims issues: 1-800-444-4281
Appeals of denied authorizations or claims: 1-888-426-0028
Authorizations, referrals, customer service:
Covered California members: 1-800-977-7534
Cover Oregon members: 1-800-977-7592
Members enrolled through the Health Insurance Marketplace in Arizona: 1-800-977-7536
For all other issues, call the number on your ID card or call 1-888-327-0010.
Go to the MBH member section of this website for details.
Please visit the Provider Portal for provider contact information.
Interested in MHN products, services or partnership opportunities?
Website Feedback or Marketing Inquiries
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MHN's Corporate Headquarters
2370 Kerner Blvd.
San Rafael, CA 94901
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