Secure Messaging has changed to Centene Secure Email as of August 5, 2018.

Please note: Access to the MHN portal is not impacted by this change.


Centene secure email

In our ongoing commitment to privacy and protecting sensitive health information, we have updated the Health Net Secure Messaging system. The new tool, called Centene Secure Email, will support the transfer of confidential matters, including protected health information (PHI and ePHI) and personally identifiable information (PII). Such matters can include, but are not limited to:

 

To send a secure message, reply directly to the message you received from our Centene, Health Net or MHN representatives.


 

Centene Secure Email FAQs

WHEN DO I NEED TO USE CENTENE SECURE EMAIL?

Use Centene Secure Email when sending confidential and sensitive health information. Our commitment to protect sensitive information spans across all members and business partners (individuals and organizations). Centene Secure Email is available to all (e.g., members, employers, providers, brokers, vendors, independent contractors, law and consulting firms, and government agencies); however, most users will not see a change in how they receive secure emails.

IS THERE ANYTHING I NEED TO DO TO START SENDING A SECURE EMAIL?

The goal is to ensure the system update is simple so you can send secure emails as you have been. Upon the first time accessing the system, it will automatically check to confirm email provider encryption methods meet our security standards. If not, you will receive a message to complete a one-time registration before you begin receiving secure emails through the new system.

Here are some things to keep in mind:

Review the Centene Secure Email User Guide (pdf) for more details about what it is and how to use it.

WHO DO I CONTACT FOR QUESTIONS REGARDING CENTENE SECURE EMAIL?

Please contact us at the support phone number. For any other general questions, contact the representative you are currently working with.

HOW CAN I GET A CENTENE SECURE ACCOUNT?

Centene Secure Email is highly restricted. The accounts must be initiated by a Health Net/MHN/Centene associate. To request an account or resolve issues regarding Centene Secure Email, please contact the associate with whom you regularly conduct business. Keep in mind that this only applies to email domains that are not TLS-enabled.

Members' Website

Provider Portal

MHN Government Services

Customer Support:

Email our Member Support Team or call (800) 646-9923

Customer Support:

Email us via our online form or call (800) 541-3353.

Customer Support:

Government Personnel and MOS Consultants should email our Admin Support Team.

MFLC Consultants/Providers should email our Professional Relations Team.

Or you can call MHN/MHNGS Corporate Headquarters at (800) 327-2133