Benefits Overview

Behavioral Health Plan Benefits

Your MHN behavioral health plan benefits may include both mental health and substance use disorder benefits, such as:

  • Outpatient assessment and treatment with counselors, psychiatrists or psychologists
  • Inpatient assessment and treatment
  • Alternative levels of care, including partial hospitalization, intensive outpatient and residential treatment programs

MHN does not provide or administer prescription drug or pharmacy benefits. Please consult your medical plan documents or your medical plan's website (Health Net members, click here) for information about your prescription drug coverage.

Medi-Cal mental health benefits available through MHN are more limited (see Expanded Mental Health Benefits under Medi-Cal below).

Outpatient office visits generally do not require preauthorization. However, some benefits are only paid if they are preauthorized. You can also see a summary of MHN's clinical philosophy, and for information on MHN's processes for reviewing, authorizing, approving, modifying or denying requests for services.

This is only a summary of benefits. For details about copayments, deductibles, exclusions and member/dependent eligibility, please refer to your plan documents, or contact MHN or your benefits manager.

Getting Help

If you think you need help with a mental health or substance use issue, just call the toll-free number listed on your ID card, or call (888) 327-0010. Behavioral health customer service representatives are standing by 24/7 to take your call. We will: 

  • Answer any questions you have about your behavioral health/substance use benefits
  • Assess your referral needs over the telephone
  • Provide crisis intervention if needed; or
  • Help you secure an appointment (within 48 hours if urgent or, if not urgent, within 10 business days)

If you choose a practitioner while on the call, the intake specialist can authorize the initial sessions on the phone. If you need time to choose the right coun­selor, you can call us back for authorization when you decide who you want to see.