Member FAQs

Your Employee Assistance Program (EAP) is a confidential service available to you and your family, and is a program designed to help with emotional health issues and everyday challenges. Your EAP is easy to use and paid for by your employer. It may include:

• Consultation and counseling sessions with an emotional health provider
• Programs and tools, tips, and resources for healthy living
• Information and assistance with relationship issues including marital or partner, parent-child and work relationships
• Work Life services for legal, financial, pre-retirement, child care, elder care and tax issues

Your EAP can help you in more ways than you realize!

Understanding Your Program Benefits: Employee Assistance Program (EAP) (PDF)

At no cost to you, your EAP can help you:

• Legal or financial problems
• Caregiving  responsibilities
• Grief
• Emotional Problems &
• Stress
• Marital or family conflict
• Drug or alcohol problems
• Other addictive behaviors

MHN's online member services provide a safe and private way for you and your family to manage a wide range of health, life, and work challenges. Here, you can get professional assistance and access to our comprehensive, high-quality self-help information and programs. The resources and information made available cover emotional health, wellness and healthy living, family, work, and financial and legal issues. You can even use our simple website tools to search for an emotional health clinician by location and problem type.

MHN uses double firewalls, Secure Socket Layer (SSL) technology, and encryption of all information sent over the Web. These measures prevent unauthorized access to any information that we store for you. They also prevent any information that you enter on our site from being intercepted.

No. Your employer cannot see any personal information you enter on the site, or any transactions you make on the site. Only you, using your password, can access your information. MHN is a service provided to you on behalf of your employer. However, your employer does not have access to any personal information regarding your emotional health, treatment, or choices you make on this site.

Your employer's HR department will know these details. Alternatively, you can call the online member support team at: (800) 646-9923.

For information about your benefits including the number of practitioner sessions available for emotional health or work and life issues, click on "My Benefits" in the top navigation.

Yes. Each dependent can access the site and enjoy all the benefits that you can by simply registering as a new user with your company code and choosing his or her own username and password. For privacy reasons, we recommend that each dependent submit a unique email address when registering.