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Contact Us

Important Contact Information

800.647.7526

Press Option 3 for direct Provider Service Representative

Representatives are available between 8-5 PM PSTPlease refer to the following information for provider assistance. Note that most issues can be handled via our online tools, by emailing MHN.ProviderServices@Healthnet.com or by submitting an electronic Contact Us form.

Address Changes, Practitioner

Please review your current provider profile by logging on and going to the "My profile" section. Most changes to your profile can be submitted using the online update tools.

After Hours Services

All calls made to MHN after business hours "roll over" to our After Hours unit. Intake and clinical after hours staff are available 7 days a week, 24 hours a day for pre-certification, authorizations or crisis triage.


Issue Inquiries and Provider Appeals

Administrative Claims Denial Inquiry:

MHN
Claims Research and Review
P.O. Box 550
Rancho Cordova, California 95741

Formal Provider Dispute (for utilization management or administrative claims issues):

MHN Provider Appeals/Disputes
PO Box 419105
Rancho Cordova, CA 95741-9105

**For urgent member appeals process, see Section 12.D of the provider manual

Claims Address:

MHN Claims
P.O. Box 14621
Lexington, KY 40512-4621

Claims Customer Service:

(800) 444-4281
6:30 AM - 6:00 PM Pacific
Monday - Friday

If you have questions about a specific claim, please fill out and submit the Research and Review Form.

Complaints, Member

Contact custom benefit access number listed on member ID card.


Credentialing Status Look Up

Fraud and Abuse Hotline

(800) 327-0566

Intake, Care Management, Member Services Group Access Lines

Contact custom benefit access number listed on member ID card.

Professional Relations

Join Our Network

For other inquiries, please email us at MHN.ProviderServices@Healthnet.com or please submit an online form.

Mailing address:
MHN Professional Relations
P.O. Box 10086
San Rafael, California 94912-9874

Website Issues

If you are having technical difficulties with the Provider Portal, please contact us using the online form.