Having a regular dialogue with practitioners is an essential aspect of our quality improvement program. The annual Practitioner Satisfaction Survey is one of the tools used to learn about the various perspectives of our practitioners. The results of the survey are reviewed and analyzed for relevant trends and areas of concern. Action plans are then created as appropriate.
For questions or complaints about a specific claim submit a Research and Review form. Practitioners may call Claims Customer Service at (800) 444-4281.
For complaints related to authorizations, practitioners should call the appropriate Service Team at the custom access number printed on authorization paperwork (or on the member ID card).